Carlson Wagonlit Travel (CWT) today announced the official opening of its new facility in Manila, Philippines, at a ceremony attended by Mr. Monchito Ibrahim, Deputy Executive Director of the Information and Communications Technology Office of the Department of Science and Technology, and Ms. Ma. Corazon Jorda-Apo, Director for the Market Development Group of the Department of Tourism.
CWT is a global leader specialized in managing business travel and meetings and events. CWT serves companies, government institutions and non-governmental organizations of all sizes in more than 150 countries and territories. By leveraging both the expertise of its people and leading-edge technology, CWT helps clients derive the greatest value from their travel program in terms of savings, service, security and sustainability. The company is also committed to providing best-in-class service and assistance to travelers. In 2013, sales volume for wholly owned operations and joint ventures totaled US$26.9 billion. As part of its commitment to responsible business, CWT is a signatory of the United Nations Global Compact Ten Principles.
The center is a state-of-the-art facility offering services around the clock to global clients. It houses CWT’s global network operations and global IT security operations center, providing support for CWT’s worldwide infrastructure.
CWT president & CEO, Douglas Anderson said at the opening, “Manila’s reputation as having an excellent business climate for service organizations, its rich pool of qualified talent and inherent philosophy of customer service made it CWT’s first choice for our new center. As we grow our business around the world, an efficient, customer-focused team is key to ensuring our clients’ travel needs are well-managed.”
The CWT employees at the center will participate in a new global CWT training program this year, designed to shape travel counselors of the future. The training will also be implemented in other CWT service centers around the world including Minneapolis and San Jose in Costa Rica, to ensure a consistent and effective global offering for all clients.
CWT’s new facility includes:
• Consolidated service center providing internal support to CWT offices including recruitment and IT service desks.
• Global Technology Development Team for products and tools.
• CWT’s global security and global network operations centers, operating 24/7/365, monitoring and managing the performance of CWT’s systems, data centers, networks, applications and security risks around the globe.
• Centralized travel service center, to meet the growing demand for centralized travel service offering.
Since it began operations in April 2014, the center has already grown to 280 team members, providing support to clients and employees across Asia Pacific and the globe.
CWT has had a presence in the Philippines since the early 1980s when Rajah Travel joined the CWT network, providing travel services to CWT clients based in the Philippines. Rajah Travel will continue to provide services to CWT’s clients based in the country, while the new, expanded Manila office will support clients globally.